TERMS & CONDITIONS

Holder identification

The owner of the website lacobalta.com is Bosco & Cobalto S.L.U., a Spanish company with invoice number CIF B66546912, registered in the Commercial Register of Barcelona, Volume 44.848, Folio 0101, Sheet 469 284 registered office at Gran Via de les Corts Catalanes, 184, 08038 Barcelona on 29/05/2015 . You can contact us at weare@lacobalta.com.

Currencies

Roll & Hill offers prices in three different currencies: U.S. dollars, Australian dollars, and Euros. Euro pricing will be applied to all customers in or shipping to the Eurozone. The Australian dollar pricing will be applied to all customers in or shipping to Australia. The U.S. Dollar price will apply to all other sales.

European Orders

All orders shipping to the Eurozone will be sold at the Euro price, which includes the cost of transport. This price does not include the cost of any customs, duties or VAT, all of which will be charged locally upon arrival of goods.

Australian Orders

All orders shipping to Australia will be sold at the Australian dollar price, which includes the cost of transport. This price does not include the cost of any customs, duties or VAT, all of which will be charged locally upon arrival of goods.

Lead Times

All lead times correspond to the published lead times on the Roll & Hill price sheet or product page. The lead times are estimated, and products can occasionally become backordered or delayed. Custom projects require 16 weeks or more for completion. Lead times are calculated from the date of the receipt of payment.

Shipping Charges

The price of transport is calculated based on the shipping destination of the order and the size and weight of the product. The cost of shipping is not included in the price and will charged accordingly.

Rush Orders

Orders can be rushed for a 20% upcharge. Rush orders typically will reduce a lead time in half. Rush orders require pre-approval from Roll & Hill as not all items can be rushed. Please contact Roll & Hill for approval.

Custom Orders

All custom orders need to be placed by contacting Roll & Hill. Custom orders require a minimum of 16 weeks for production. Photography All efforts have been made to accurately photograph the nishes and colors of products. Slight variances can sometimes occur between the photographic representation and the actual product.

Returns

Roll & Hill does not offer refunds. Returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned within intact, original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance or discontinued products or custom orders. These items are considered nal sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of three years from date of issuance.

Order Cancellations

Cancellations must be made within 5 business days of con rmation of order. Cancellations of a custom order must be made within 2 business days of con rmation of order. No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.

Warranty

Roll & Hill will warrant products purchased only by the original purchaser from an authorized reseller or distributor or from Roll & Hill directly. Roll & Hill warrants that its products will be free from defects in material and workmanship under normal use and service for one year after date of purchase. Roll & Hill reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, purchaser must make claim to Roll & Hill within 10 business days of occurrence. Roll & Hill, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.

Damages

All damage claims must be made in writing within 5 business days of receipt of goods. If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.

Storage

Customers will receive noti cation as to the date of order completion. If shipment is not made within 30 days of the completion date due to lack of payment or customer request, Roll & Hill reserves the right to transfer the merchandise to storage. Customer bears the risk of loss or damage and all costs incurred by such transfer and storage. In addition, Roll & Hill may charge a monthly storage fee equal to the greater of 3% of the order amount or $100. If shipment is not made within 120 days, Roll & Hill reserves the right to reallocate the product and cancel the order.